Tritone App Privacy Policy. Version 1.0, effective 8 November 2026

This policy explains how Tritone Tutoring ("Tritone", "we", "us") handles personal information in the Tritone app for iPhone and iPad. Tritone Tutoring runs music lessons in Marrickville and Blakehurst, Sydney.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). Many of the people who use the app are children, so we collect as little as we can, keep it private by default, and give parents control.

The short version

The free tools and games work without an account, and we collect nothing from them.
Only Tritone creates accounts, and only for families who take lessons with us.
A student's feed can only be seen by that student's family, their tutor and Tritone's manager.
There are no ads, no tracking and no analytics, and we never sell or rent your information.
You can delete your account in the app at any time.

1. Using the app without an account

Anyone can download Tritone and use the free tools (metronome and tuner) and the Musical Arcade (music games and Music Maker) without logging in. When you do, we don't collect any personal information.

Microphone: the tuner listens through your device's microphone so it can show which note you're playing. The sound is processed on your device as you play. It is never recorded, saved or sent anywhere.
On your device only: your settings, game best scores, Music Maker songs and practice reminders are stored only on your device. We can't see them, and they're removed when you delete the app.

2. Who can have an account

Tritone accounts are only for families who take lessons with Tritone Tutoring, plus our tutors and our manager. You can't sign up in the app. Tritone creates every account and sends an email invite.

Parents and guardians get an account for their family.
Students may be given their own login, but only with a parent's or guardian's permission.
If a student is under 15, we deal with their parent or guardian, and the parent or guardian chooses the privacy settings for the family.

3. What we collect, and why

Name and email address of each parent, guardian, student login and tutor
Where it comes from: Given to us when you enrol, or added by Tritone
Why we use it: To create your login, send your invite and password-reset emails, and show who wrote a post or comment

Student's name, instruments, lesson location, tutor, and an internal reference number for our lesson-booking system
Where it comes from: Given to us when you enrol
Why we use it: To set up the student's feed and connect them with their tutor

Posts, photos, videos, captions, comments and likes
Where it comes from: Written or uploaded by you, your tutor or Tritone
Why we use it: So the student, family and tutor can share lesson notes, practice videos and progress

Weekly practice plans and practice ticks
Where it comes from: Written by the tutor, ticked by the family
Why we use it: To track practice between lessons

Privacy choices (Community posting, Arcade leaderboards) and your agreement to this policy
Where it comes from: Chosen by you in the app
Why we use it: To respect your choices and keep a record of your consent

Arcade leaderboard scores: three letters, a cartoon animal character and a score
Where it comes from: Only if a parent switches on Arcade leaderboards
Why we use it: To show the monthly and all-time leaderboards

Reports and hidden families
Where it comes from: When you report a post or hide a family on the Community board
Why we use it: To keep the Community board safe

In-app notifications (for example, "A family posted")
Where it comes from: Created by the app
Why we use it: To tell you about new activity in the app

Enquiry form: your name, how to contact you, instrument, preferred location and message
Where it comes from: Typed into "Enquire about lessons"
Why we use it: To reply to your enquiry about lessons

What we don't collect: we don't collect your location, contacts, browsing history, advertising identifiers or device tracking data. We don't use analytics or advertising tools, and we don't build profiles of you.

Camera and photos: the app only uses your camera, or photos from your library, when you choose to add a photo or video to a post. Nothing is taken or uploaded unless you post it.

Face ID: if you turn on Face ID login, your device handles it. We never receive your face data. Your login is stored securely in your device's Keychain.

4. Who can see what

A student's feed and practice plan can only be seen by that student's family logins, their tutor and Tritone's manager. If a tutor is away, Tritone can give a substitute tutor access for a set time. That access ends automatically, after 90 days at most.
The Community board is off by default. It only shows a post if a family has switched on Community posting and chosen to share that post. Shared posts show the student's first name only (for example, "Millie's family"), never a parent's full name or email. Comments on shared posts show the commenter's first name only. Other logged-in Tritone families and tutors can see shared posts. You can stop sharing a post, or switch Community posting off, at any time. Tutors never post to the Community board.
Arcade leaderboards are off by default. They only show three letters and a cartoon character, never a name or photo. Other logged-in Tritone members can see them.
Tritone's manager can see everything in the app, to run lessons and keep everyone safe.

These rules are enforced by our database's security rules, not just by the app's screens.

5. Keeping the app safe

Posts and comments on the Community board go through a word filter. Anyone can report a Community post, and families can hide another family's posts from their Community board. Tritone reviews reports and removes content that breaks our rules, normally within 24 hours. To raise a concern about anything in the app, email tritonetutoring@gmail.com.

6. Where your information is stored, and who helps us

We don't sell, rent or trade personal information. We only share it with the service providers that help us run the app, and only so far as they need it:

Supabase stores the app's data and files on servers in Sydney, Australia. Photos and videos are kept in private storage. They can only be opened by people allowed to see that feed, through links that expire.
Google (Gmail) sends our invite and password-reset emails, so it processes the email addresses we send to.
Apple delivers the app through the App Store. If you choose to share crash reports with developers, Apple sends us anonymous crash reports.

Some of these providers are based overseas, including in the United States, and may access information from there to support their service. We use providers who protect personal information to a standard similar to the Australian Privacy Principles.

We'll also disclose information if the law requires it, or where it's needed to protect someone's safety.

7. Security

All information is encrypted while it travels between the app and our servers.
Access is controlled by account and by role, and each family can only reach its own student's information.
Service keys are never stored in the app.

No system is perfectly secure. If a data breach is likely to cause serious harm, we'll tell the people affected and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

8. How long we keep information, and deleting it

Delete your account in the app: go to Settings → Delete account. This permanently deletes your login and everything you posted: your posts, photos, videos, comments and likes. It also deletes your privacy choices, leaderboard scores and notifications. The student's feed and other people's posts stay, because they belong to the student's record.
Delete a student's whole feed: email tritonetutoring@gmail.com. We'll delete it within 30 days.
When a student stops lessons, we switch their feed to read-only. We delete it within 12 months, unless you ask us to keep it longer, or sooner if you ask.
Enquiries are deleted within 12 months if you don't go on to take lessons.
Information stored only on your device is removed when you delete the app.

9. Your choices and rights

See or correct your information: most of it is in the app. For anything else, email us and we'll reply within 30 days.
Change your privacy choices at any time in Settings. You can switch Community posting and Arcade leaderboards off, and remove a post.
Withdraw consent at any time, by changing your settings or deleting your account.
Get a copy of your student's posts, photos and videos by emailing us.

10. Children

The app is built for music students, including children. Children can't create accounts. A parent or guardian sets up each family, and children's posts are private to their family, tutor and Tritone unless the parent turns on Community posting. There's no advertising, no tracking and no way to buy anything in the app. Children can't contact anyone outside Tritone through the app.

11. Changes to this policy

If we change this policy, we'll update this page and the version date. If the change affects how we use your information, we'll ask you to agree to the new version in the app before you carry on using your account.

12. Contact and complaints

Tritone Tutoring, 48 Lynwood Street, Blakehurst NSW 2221
Email: tritonetutoring@gmail.com
Phone: 0466 169 700
Website: tritonetutoring.com.au

If you're unhappy with how we've handled a privacy concern, please tell us first, and we'll reply within 30 days. If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.